Term of use

Terms of use

Welcome to kaykraft.com. Katkraft.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at kaykraft.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future kaykraft.com service or visit or purchase from any business affiliated with kaykraft.com, whether or not included in the kaykraft.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy
Please review our Privacy Policy, which also governs your visit to kaykraft.com, to understand our practices.

Electronic communications
When you visit kaykraft.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, is the property of kaykrafta.com or its content suppliers. The compilation of all content on this site is the exclusive property of kaykraft.com. All software used on this site is the property of kaykraft.com.

Trademarks
Kay Kraft has certificate of registration of copyright from the Government of the people’s republic of Bangladesh and also have other registration certificates.

Site Access
Kaykraft.com grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Kaykraft.com. You may not use any proprietary information (including images, text, page layout, or form) of Kaykraft.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Kaykraft.com's name or trademarks without the express written consent of Kaykraft.com. Any unauthorized use terminates the permission granted by Kaykraft.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Kaykraft.com so long as the link does not portray Kaykraft.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Kaykraft.com logo or other proprietary graphic or trademark as part of the link without express written permission.

 Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Kaykraft.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, comments, communications, and other content
Visitors may post reviews, comments, and other content; send e-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Kaykraft.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. Kaykraft.com has the right but not the obligation to monitor and edit or remove any activity or content. Kaykraft.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of loss
All items purchased from Kaykraft.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions
Kaykraft.com and its affiliates attempt to be as accurate as possible. However, Kaykraft.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Kaykraft.com itself is not as described, your sole remedy is to return it in unused condition.

Pricing
Except where noted otherwise, the price displayed for products on our website, whether in Foreign Currency or Bangladeshi Taka represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.

With respect to items sold on Kaykraft.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

  • If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
  • Please note that this policy applies only to products sold and shipped by Kaykraft.com.
  • The prices displayed on this site are quoted in U.S. Dollars which you can view in your preferred currency using the currency converter link. This currency converter is only indicative and a value added tool. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.

Shipping
All of Kay Kraft international orders are shipped door-to-door from our warehouse in Dhaka, Bangladesh to your provided shipping address via FedEx. Processing the order normally takes 2 working days and then shipping normally takes 8-10 working days. Local orders are shipped to your provided shipping address via Sundarban Courier Service. For local shipment processing and shipping takes 3-4 working days.

Shipping destinations offered by kaykraft.com for delivery will be extended and updated from time to time and listed online.

We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.

FedEx or Sundarban Courier Service will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call FedEx Customer Service at their local number and quote your tracking number to trace your package. For local shipment tracking system of Sundarban Courier Service will be available.

Duties and Taxes
Due to the nature of international shipping, occasionally a customer may have to pay additional VAT, import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with FedEx to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from FedEx for import duties and taxes, you will have to pay FedEx directly at the time of delivery. Kay Kraft takes no responsibility for non delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.

Exchanges, returns and refunds
Kay Kraft will replace the product free of cost if you are not satisfied with your purchase for any reason. Exchanges or returns must be made within 30 days of receiving your order. You will need to fill out a Returns Slip which is enclosed with your order and mail back with the goods you want to exchange or return to the address provided on the return paperwork. Once we receive your paperwork and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original credit card depending on your preference. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the return address.

Sizing
The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Product properties and wash care
All of Kay Kraft's products are handcrafted using the natural fibers. The variations in color, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best color properties. An irregular weave or print is not a defect - handloom by definition means uncertainty when it comes to uniformity.

Colors: We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Moreover photographs are usually brighter than actual.

Reds and blues tend to run. Please always wash like colors together and dry inside out in the shade. Silks must only be dry cleaned.

Indemnification
You agree to defend, indemnify and hold Kay Kraft and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

Applicable Law
By visiting Kaykraft.com, you agree that the laws of Bangladesh, under the jurisdiction of the Bangladesh High Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Kaykraft.com or its affiliates.

Disputes
Any dispute relating in any way to your visit to Kaykraft.com or to products you purchase through Kaykraft.com shall be submitted to confidential arbitration in Dhaka, Bangladesh, except that, to the extent you have in any manner violated or threatened to violate Kaykraft.com's intellectual property rights, Kaykraft.com may seek injunctive or other appropriate relief in any court in Bangladesh or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Bangladeshi Arbitration Act. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise.

Site policies, modification, and severability: Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to Kaykraft.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Retail
Kay Kraft’s first retail store opened in Dhaka in year of 1993. Today, Kay Kraft has 12 retail stores across Bangladesh and has international presence in Montreal, Canada.  The product range consists of garments for men, women, children and infants; house hold product – bed, bath, table and kitchen linen, curtains, floor coverings and a range of non textile products like gift items and jewelries.