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Privacy Policy

Kay Kraft, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs.

When and what information does Kay Kraft collect?

Why do we collect this information?

What steps does Kay Kraft take to ensure security when shopping online?

Does Kay Kraft share my information with other companies?

How do I update my account information?

How do I remove my name from the Kay Kraft email list?


When and what information does Kay Kraft collect?

Kay Kraft collects basic information required to service your requests, including your name, mailing address, email and phone number. This information is gathered when you purchase products/gift certificates, or sign up for email notifications. We do not collect your card information. Your card information is requested only when you place an order and is submitted via the highest level of encryption by BRAC BANK LIMITED, to ensure the greatest amount of safety and security.

We do not trace any information to individual customers and will never use cookies to save confidential information such as passwords or credit/debit card information.

Why do we collect this information?

The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, website content and navigation.

What steps does Kay Kraft take to ensure security when shopping online?

The information is sent to your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes around five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.

Does Kay Kraft share my information with other companies?

Kay Kraft respects that you do not want your personal information shared with other companies. Therefore, the information which you provide will only be used for your intended purpose and to complete your online purchase. Kay Kraft does not share, rent or sell your information with any other company.

How do I update my account information?

It is quick and easy to update your account information. Simply log in at My Account and proceed to 'Account Information'. Please note that we do not store your credit/debit card information in your personal profile.

How do I remove my name from the Kay Kraft email list?

If you would like to unsubscribe from our email mailing list, you can always do so by clicking on the Unsubscribe link in the Kay Kraft email sent you. If you are a registered user with www.kaykraft.com, you can also log into My Account, and unsubscribe from the Newsletter Subscriptions page. In both cases, you will be removed from our mailing list.