Customer Care

Customer Service

Contact us
Got a question or a comment?
Write to us.

How to order
Ordering from,
a step-by-step guide.

Billings & payments
Payment options. Security.
Why shopping here is safe.

Shipping & delivery
Domestic & International shipping.
Delivery methods, times and costs.

Track your order
Your order status with us and
tracking your shipment.

Returns & exchanges
Returning goods, exchanging them,
or claiming a refund.

Questions frequently
asked by our customers.

Product sizing
An easy guide
to KAY KRAFT sizes.

Fabric care
Caring for your
handmade KAY KRAFT product.